These terms and conditions form the basis on which you can trade with us via our website www.christianbookshopossett.co.uk (our website), or otherwise. Please read them carefully as they contain important information.

General terms and conditions

Our website is owned and operated by Christian Bookshop of 21 Queen Street, Ossett, West Yorkshire, WF5 8AS, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us:-

Email: lorna@christianbookshopossett.co.uk, or Tel: 01924 260502.

1.The contract between us

An order for goods through the website, or otherwise verbally or in writing, represents an offer on your part to purchase the goods, which will be accepted by us when the goods are dispatched. At this point a legally binding contract is created between us, discharged only when payment has been made in full or the goods have been returned.

2.Acknowledgement of your order

We will notify you by phone (if you have given us details) or in writing, usually by email, as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3.Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Christian Bookshop. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4.Accuracy of content

We have taken care in the preparation of the content of our website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5.Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7.Ordering errors

You are able to correct errors on your order via our website up to the point on which you click on “submit” during the ordering process. Thereafter you must contact us by email or otherwise as soon as possible to make alterations.


The prices payable for goods that you order are as set out on our website. All prices are in pounds sterling inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated because we are temporarily out of stock and the publisher’s price has increased we will advise you, normally by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

9.Payment terms

Payment is due 30 days from date of invoice, although you may be asked to pay in advance of despatch of goods if you are a new customer, or the delivery address is an international location. Goods remain the property of Christian Bookshop until paid for in full. You may pay by debit / credit card, cheque made payable to Christian Bookshop, cash, or bank transfer to:-

Account Name: Christian Bookshop

Sort Code: 08-92-50

Account No: 70429585

10.Carriage costs

Carriage costs vary according to the type of goods ordered. An order involving only new books is charged at a rate based on the order value (see 11.1) if the delivery address is within the UK. An order involving secondhand books, or any international destination is charged at cost.


11.1Our carriage costs are set out on the ‘How to order’ page in our website, and are based on Royal Mail second class delivery. Where the package weighs more than 2kg, it will typically be delivered by courier.

11.2We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will notify you if delivery will be fulfilled by courier so that you can select a delivery date of your choice. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

11.3Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12.Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13.Cancellation rights

13.1Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, but you need to clearly communicate your instructions to us.

13.2You cannot cancel your order if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines which are dated, or if you have taken any greeting card, audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.3If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk within 30 calendar days of receipt. If the goods are received back by us in their original condition, capable of being sold as new, we will issue a full refund within 14 calendar days.

13.4Once you have notified us that you are cancelling your order, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card, if applicable, within 14 calendar days.

13.5We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you.

14.Cancellation by us

14.1We reserve the right not to process your order if:

14.1.1We have insufficient stock to deliver the goods you have ordered;

14.1.2One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2If we do not process your order for the above reasons, we will notify you as soon as possible, usually by e-mail.

15.If there is a problem with the goods

15.1If you have any questions or complaints about the goods please contact us.  You can do so at lorna@christianbookshopossett.co.uk / 01924 260502 / 21 Queen Street, Ossett, West Yorkshire, WF5 8AS, UK. If you want to return a faulty item please enclose a note explaining the reason for the return and describing the fault.

15.2We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you.  We will pay the cost of postage or collection.


16.1Unless agreed otherwise, if you do not receive goods ordered by you within a reasonable time of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at lorna@christianbookshopossett.co.uk, or 21 Queen Street, Ossett, West Yorkshire, WF5 8AS, UK, and all notices from us to you will be displayed on our website from time to time.

18.Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19.Law, jurisdiction and language

Our website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy notice.

22.Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23.Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.